How to order

How we work

We believe a considered interior tailored to your style has a positive effect on your mind and wellbeing. We believe in the power of beautiful, unique, quality pieces to make a statement in your home, and our aim is to make finding these simpler. The benefit of ordering through Rock The House is that many of our products are only available to the interior design trade and are not available at retailers, giving you an insider’s guide to the latest pieces. These products are inspired by 10 interior design looks Shelley has created in her signature style to help you achieve a cohesive interior.

This also means that many of the products we offer have lead times, rather than being available for immediate delivery. We order through third party suppliers, and while we check regularly to ensure stock levels are up to date, supplier’s stock changes quickly and we can’t guarantee that all products are available.

How to order

  • We’ve endeavoured to include as much information as possible alongside each product including dimensions and materials so please check these carefully. However if you want to find out more information about a product, you are welcome to enquire and we will do our best to assist.  

  • If you want to purchase a product, click the ‘request a quote’ button on the product, add the required details, and click submit. Within 48 hours we will confirm if there is stock available, the lead time and the associated freight charges. 

  • If you accept the quote, we will send you an invoice. Once this is paid, we will order the goods. All prices include GST of 15%.

  • You will be sent an order confirmation which also states the lead time. For products with a four week delivery or less, 100% of the order total needs to be paid before the order is confirmed. For products with more than four weeks’ lead time, a 50% deposit is payable on ordering, and the remaining 50% is to be paid before delivery.

Payment

Rock The House accepts payment by Credit Card (Visa and Mastercard), and Internet Banking. When ordering by Internet Banking, please use your order number as the Code, and your last name as the Reference. 

For more information on deliveries and returns, click here